Course Information

Course Description This course will teach right skill sets to deliver exceptional customer service. This course helps customer service personnel to comprehend the customers’ perspective, their personality type and a detailed understanding to how to develop unique strategies to manage different kinds of customers. You will be able to identify the customer’s needs, learn and improve the various elements of customer service, aspects like tone, voice and body language are some of the many important learnings here. It will help enable you to listen to your customers and their needs. Course Outline: • Understanding Customer Service • Focusing on the Customer • Establishing your Attitude • Identifying and Addressing their Needs • Generating Return Business • In-Person Customer Service Dealing with at-your-desk requests • Giving Customer Service over the Phone • Providing Electronic Customer Service • Recovering Difficult Customers • Understanding when to Escalate • Ten Things you can do to WOW every time Online Customer Service Training, Online Customer Service Classes, Online Customer Service Skills Course

Why this course This course will enable you to be in control of your life and allow you to act on situations rather than react to situations. It will help you concentrating on the right things in the right order. You will learn the Pareto Principle, or the ‘80:20 Rule’, typically 80% of unfocused effort generates only 20% of results. The remaining 80% of results are achieved with only 20% of focused efforts. You will learn prioritization and leading a stress free life. Online Customer Service Training, Online Customer Service Classes In this course participants will • Explain what customer service means in relation to internal & external customers • Recognize how one's attitude affects service standards • Master ways to develop & maintain a positive, customer focused, attitude • Develop needs analysis techniques to better address customer needs • Apply outstanding customer service techniques to generate return business • Practice techniques for developing good will through in-person customer service • Formulate take away techniques for service excellence over the phone • Gain insight to connecting with customers online • Master techniques for dealing with difficult customers • Acquire tools for recovering difficult customers • Understand when to escalate

This Course is useful for TBD

Session and Pricing

Total Session Duration Per Session Price Per Session
10 1 Rs. 800/-